Thinking vs Feeling
Have you ever thought about the difference between the words think vs feel?
When you think something, it could imply you don’t actually know it. For example, if you were to walk into a store and ask one of their employees where you could find a certain item you were looking for, and they said “I think” it’s in aisle 8, then they aren’t really sure. As a leader, when you say I think you are also in problem-solving mode as opposed to asking questions and listening mode which often conveys an intellectual or analytical response.
As an alternative, get in the habit of saying “I feel” so you are speaking from the heart. How do another person’s actions make you feel? How will it help a person change their behavior or habits if that person knew how they made you feel? As we discussed in the last training, most often people don’t do things maliciously and sometimes they need a reminder on why and how to do things differently.