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No one can do the job as well as you.

In general, respondents reported that, when under pressure:

  • 53% of leaders are more closed-minded and controlling than open and curious.
  • 45% are more upset and emotional than calm and in control.
  • 45% ignore or reject rather than listen or seek to understand.
  • 43% are more angry and heated than cool and collected.
  • 37% avoid or sidestep rather than be direct and unambiguous.
  • 30% are more devious and deceitful than candid and honest.

Your team and colleagues as a whole can be the catalyst that motivates your community to heightened productivity and performance. Utilizing extensive practice in the principles of emotional intelligence, Dealing with Difficult Personalities underscores the importance of self-awareness in developing sensitivity to and better communication with others. You’ll leave this workshop well-versed in the most effective methods for dealing with difficult personalities, winning cooperation and trust and ensuring that your values and your organization’s goals are in sync.