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Emotional Intelligence, commonly abbreviated as EQ, is best defined as our capacity to perceive, express, understand and manage our own emotions and the emotions of others in an effective and appropriate manner. Strengthening your emotional intelligence will have a lasting, positive effect on you … your team … your department … and your organization.


  • Create awareness around personal strengths and weaknesses, fears and dreams, and the desire to make great decisions

  • Understanding the workplace dynamic, what triggers them to react and what to do about it to become neutral

  • Rating the intensity of issues so progress can be practically measured

  • Focus on positive emotions, thoughts & behavior

  • Attitude, ability and motivation … how emotions affect them all