First, Mark does a wonderful job making his audience feel comfortable and eager to be engaged. Even people who typically only want to observe felt comfortable with Mark’s style to offer input which contributed to a diverse discussion. Second, his ‘break the ice’ exercises were designed not only for the group to begin to know other participants’ names but further make a statement about that business so it became more entrenched in our minds. Not only did he succinctly advance his agenda, but due to his adeptness of frequent audience participation people did not notice the time.

Michael Mills
Business Coaches & Associates WBG