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Vistage Meeting – Courageous Conversations: How to Motivate and Influence Change

January 10, 2024

Do members of your team struggle with inconsistent performance, broken commitments, and unmet expectations? When leaders notice performance problems like inconsistent follow-up, poor attention to detail, and missed deadlines, they are often hesitant to address these challenges head-on.  

The lag time between identifying and discussing problems continues to increase due to a lack of assertiveness skills, fears around being conflict-avoidant or unsympathetic, and being perceived as a micromanager. Our Courageous Conversations program teaches leaders to develop essential dialogue and influence skills to proactively hold difficult performance conversations and close the gap between actual and expected behaviors. 


  • Solve the actual problem not the perceived one
  • Know the right questions to get to the root cause(s) of the actual problem
  • Respond to deflections and excuses
  • Facilitate a conversation that creates cooperation and doesn’t force compliance
  • Understand what motivates people to change beyond consequences and rewards


January 10, 2024
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